Home Store Informations
1. About us
2. Warranty & Returns
3. Policy
4. Shipping Policy
5. FAQ
6. Wholesale Price
7. Safe Shopping
8. Best Service

1. About US
We are an experienced group of internet sellers. All of our items are directly purchased by various reputable manufacturers throughout the world. They have passed strict quality assurance procedures such as CE, UL, and ISO9001/9002 certifications.

Under scales of production, transaction costs are greatly reduced. Thanks to our sophisticated and vertically integrated supply chain system and streamlined order fulfillment system, we guarantee you will be receiving the highest quality product at the lowest price.

Contact Number:
02081337743

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2. Warranty & Returns

Non-defective product(s)
1. Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).

2. Should you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.

3. We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Defective product(s)

1. All our products have a one-year warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
2. Defective products must be returned within 30 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
3. If the warranty expires or products are misused, it will be declared void.
4. The original shipping, handling charges and return postage will not be refunded.
5. It is not acceptable to bring the defective item for exchange in person.

RMA Procedure

1. After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.
2. Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
3. Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
4. Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.

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3. Policy

Please read below terms and conditions carefully. By accessing this website, you should be restricted by all of them. These terms and conditions are subject to change without any advance notice, and all decision rights are reserved by us. We will notify you by posting the amendments on this website later. Please do not access this website if you do not agree with these terms and conditions.

You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

Warranty & Refund Policy
Non-Acceptance Policy
Copyright Notices
Website Content and Information
Limitations of Liability
Security
Privacy
Shipping Policy

Warranty & Refund Policy

1. We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.

2. We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.

3. The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.

4. For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.

5. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user¡¯s part.

6. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.

7. If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of receipt.

8. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.

9. This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

Warranty and Return Policy for all the clearance promotional items would be revised as follows:

1. 90 days warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.

2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.

3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (10%) restocking fee for NON-DEFECTIVE returns.

4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products returned must be 100% complete.

5. Refund request would be accepted ONLY when replacement items are not available.

Non-Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order.

Non-acceptance of an order may be a result of one of the following:
1. The product you ordered being unavailable from stock
2. Our inability to obtain authorisation for your payment
3. The identification of a pricing or product description error
4. Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions"

Copyright notices

The works of authorship such as all designs, graphics, texts, and images stated in this website, are reserved by espow.com. Without the official agreement from the owner, these materials should not be copied, transmitted, displayed, distributed, or reproduced illegally for any business or commercial purposes.

Website content and information

You can use the data source from this website personally if you must follow our terms and conditions. However, if you involve in any data exchange activity with a third party, you are not allowed to download, print out or re-distribute the data anymore whatsoever. No materials and information posted on this website may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or re-distributed to another person or identity. You are supposed not to engage in any activities related to this website that are contrary to applicable laws, regulations, terms and conditions that you have agreement with us. You should agree that you will not use any automatic devices like robot or spider or manual process to monitor or copy our web pages for any unauthorized purpose without our prior permission.

Limitation of liability

Our suppliers or we may delete or make changes in the information, products or services described herein at any time without prior notice to you and without any liability to you. We reserve the right to terminate any or all website offerings without prior notice.

We disclaim all warranties and representations of any kind with regard to the website, including any implied warranties of merchantability, non-infringement of third party rights, freedom from viruses or other harmful codes, or fitness for a particular purpose;

We do not guarantee the accuracy, adequacy, or completeness of the information and materials included in the website. We expressly disclaim liability for errors or omissions in the materials and information;

We will not be liable for any delay, difficulty in use, computer viruses, malicious codes or other defects in this website, any incompatibility between the website and the users' files and the users' browser or other site accessing program, or any other problems encountered by the users due to causes beyond our control.

All of our products are guaranteed against defects for 30 days since the shipment date otherwise expressly stated herein, we disclaim all warranties, or expressions of any kind with respect to products sold on this website. You agree that the sole and exclusive maximum liability to our website arising from any product sold shall be the price of the product ordered. Furthermore, in no event shall our website, affiliates and any third party data providers are liable to special, indirect, consequential, or punitive damages related to products sold.

Security

Your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through Worldpay or Paypal, which both adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your account and password. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians.

Privacy

You acknowledge that we may disclose and transfer any information that you provide through this Website to (i) any company within the espow.com for carrying out or sending information about our new products and promotions to you or (ii) if we have the right or obligation to disclose or are permitted or compelled to disclose such kind of information by law.

Shipping Policy

We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from our head office in Hong Kong without any additional fees.
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4. Shipping:

Our Shipping
Items will be shipped by Royal Mail.
Please note that we do not ship to APO (Military) Boxes or FPO (Foreign) Boxes.
We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.

Delivery Time
Items will be shipped out in the following business days after you have checked out. In general, it may take about 3 ¨C 7 business days for delivery.
Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 3 business days.

Order Tracking
We allow you to track your order at the click of a mouse. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail.

Shipping Rates
Our rates include the expenses of shipping, handling and the high quality packaging.

Within United Kingdom: GBP4
Ireland and Northern Ireland: GBP8
Other European Countries: GBP10
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5. FAQ

Payment Questions

1. What payment means do you accept ?
2. When is my credit card charged ?
3. What do you consider my billing address?
4. Can I cancel an order?
5. Are credit card transactions safe?

1. What payment means do you accept?
We accept Visa and MasterCard and debit cards including JCB, Maestro-UK and Solo. Paypal is also accepted at our secure checkout site.

2. When is my credit card charged?
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out by the end of the following business day.

3. What do you consider my billing address?
Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined .

4. Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

5. Are credit card transactions safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Shipping Questions

1. Can I come to your locations to pick up an item?
2. What will I be charged for shipping?
3. Who will deliver my orders?
4. How long will it take for my item to reach me?
5. How do I track my shipment?
6. What should I do if my shipment never arrives?
7. How do I ship items to a different address?

1. Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

2. What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item¡¯s description and are non-negotiable. Please consider this when placing your order.

3. Who will deliver my orders?
Items will be shipped by UPS or Hong Kong Post. We may use other carriers as necessary.

4. How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 3 ¨C 7 business days for delivery.

5. How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

6. What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the ¡®Contact Us¡¯ button on the website. We will get back to you shortly.

7. How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.

Product Questions

1. What is a battery?
2. How to classify the battery?
3. What are the differences between Primary Battery and rechargeable battery?
4. What causes short lifetime of battery?
5. Why can't the battery be charged?
6. What are the reasons that cause battery with no voltage or low voltage?
7. Battery Maintenance and User Instructions
8. Precautions when using a battery

1. What is a battery?
In science and technology, a battery is a device that stores energy and makes it available in an electrical form. It converts chemical energy into electrical energy, producing an electric current when connected in a circuit. The finished battery is an electrically connected group of cells (wired in series) that stores an electrical charge and supplies a direct current (DC). We usually call finished battery as battery pack and unfinished battery is called as cell.

2. How to classify batteries?
Batteries are grouped into following categories:
Alkaline battery
Zincic carbolic battery
Lead-Acid battery
Nickel-metal-hydride
Nickel-cadmium
Lithium battery
Li-ion battery
Li-polymer battery
Fuel cells
Solar cells
Other types of battery

3.What are the differences between Primary Battery and Rechargeable Battery?
A primary battery is not intended to be recharged and is discarded when the battery has delivered all of its electrical energy.
A rechargeable battery is a galvanic battery which, after discharge, is restored to the fully charged state by the passage of an electrical current through the cell in the opposite direction to that of discharge.

4.What causes short lifetime of battery?
(1) Charger or electro circuit can't be fit for the battery.
(2) Overcharge and over-discharge, etc.
(3) Battery can't comply with the charging requirement

The lifetime of a battery can be prolonged by:
(1) Using the original charger
(2) Charging the battery after it automatically powers off, then full charge the battery
(3) Avoiding erroneous usage of battery, such as heavy pressure, short circuit, fall off and so on

5. Why can't the battery be charged?
(1) The battery has no voltage.
(2) The charger has no output electric current.
(3) Low charging efficiency due to external cause

Solutions to the problem:
(1) Test whether the charger has voltage and output electric current or not.
(2) Check if the charger is well contacted with battery.
(3) Activate the battery with voltage and current 1.5 times higher than those of the battery. (Use this method only when the battery can't be charged.)

6. What are the reasons that cause battery with no voltage or low voltage?
(1) No voltage.
(2) External shot circuit or overcharge, anti-charge
(3) Cells expansion and short circuit caused by direct anode contact and continuous high efficiency electric current overcharging.

It can be avoided by:
(1) Checking if the battery is without voltage or electric current
(2) Avoiding short circuit
(3) Avoiding collision and pressure among batteries
(4) Charging the battery after it automatically powers off, then full charge the battery.

7. Battery Maintenance and User Instructions
(1) A new battery usually maintains a discharged condition with very low capacity. It is highly recommended to fully charge new battery packs before using. You can refer to the users' guide of your electronic device for charging instructions.
(2) A new battery pack needs to be circled (fully discharged and recharged) three to five times to reach its optimum performance.
(3) Rechargeable battery will undergo self-discharging when left unused for a long period of time. Thus, it should always be stored in a fully charged state and kept in a cool, dry and clean place.
(4) To maintain the optimum performance of a battery pack, it is highly recommended to circle (fully discharging and recharging) it at least once a month.
(5) It is normal if a new battery gets warm when being charged or used. However, please pay special attention if the battery pack becomes excessively hot. This may indicate there is a problem with the charging circuit of the electronic device. Please consult a qualified technician if necessary.
(6) New batteries are hard to be charged. Sometimes, your electronic device may indicate a fully charged condition about 10 to 15 minutes when the new battery pack is being charged for the first time. When this happens, remove the battery pack and let it cool down for about 10 to 15 minutes then repeat the charging procedure. Sometimes, a new battery will suddenly refuse to be charged. If this happens, a suggested solution is trying to remove the battery from the device and insert it again.

8. Precautions when using a battery
(1) Do not modify or disassemble it.
(2) Do not incinerate or expose battery to excessive heat, which may result in an exposure.
(3) Do not expose battery to water or other moist/wet substances.
(4) Avoid piercing, hitting, crushing or any abuse use of the battery.
(5) Do not forget to take away your battery from the device if you will not use it for a long time.
(6) Avoid short circuit of the terminals by keeping your battery pack away from metal objects such as necklaces or hairpins.
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6. Wholesale Price

We strive to give you the best service and pricing available anywhere. We offer only nationally recognized name brand products. All products sold by us are brand new, factory fresh, and first quality (unless otherwise specified in the description). We work hard to obtain the highest technology products at the lowest prices from a variety of suppliers so that we may pass them on to you.

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7. Safe Shopping

Your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through Paypal (Please go to paypal.com for detailed information or contact us by email), which we have adopted an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your account and password. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians .

We do our best to provide you a clean , green , safe shopping website .

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8. Best Service

We have a group of experienced technical experts who can provide free assist to your question or problem about our products .

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